With the help of the Toolbox you can:

1. Design digital transport solutions that are better tailored to citizens’ needs, especially those of users who experience barriers in using digital services, by means of the UDM – Universal Design manual.
2. Design universally understandable interfaces between transport end-users and the digital mobility system, through the UIL – Universal interface language manual.
3. Ensure data protection and cybersecurity in digital transport solutions, by means of the CSG – Cybersecurity and privacy assessment guidelines.
4. Evaluate the compliance of digital mobility solutions and services with the universal design principles, through the online SET – Service evaluation tool.
5. Identify, select and filter a list of recommendations derived from our research with end users in the INDIMO Recommendations browsable list.

Each tool provides access to project results such as research insights, methodologies, surveys, exercises, documents, templates and a list of recommendations. All provided materials are open access and they can be used to analyse, evaluate and re-design all kinds of digital mobility services.

The Toolbox flowchart

Depending on the scope of your exploration, you can decide to:

• Explore the interactive tools UDM:, UIL and CSG and apply the proposed methodologies, by downloading available templates, examples and best practices.
• Read the INDIMO recommendations that are more relevant to your role or you actual inquiry, by applying available filters
• Self-evaluate an existing or prototyped digital mobility and delivery service by using the SET, which will guide the assessment through questions and will provide you with a quantified inclusivity and accessibility performance on thematic spider-graphs and with a selection of recommendations that cover the weak-points.

Go to the tools’ selector page:

INDIMO Toolbox

To further implement the whole INDIMO Toolbox after the end of the project, all tools have been also included on the European Transport Forum tools repository that also hosts the Co-creation community (https://www.etmforum.eu/resources/). The open discussion platform linked to the ETM Forum website allows you and all other members of the community to use tools and recommendations over time, ensuring a long term impact of the main outcomes.

ETM Forum home page

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As a final outcome of the joint conference held by the H2020 projects INDIMO, TRIPS, and DIGNITY, a final set of recommendations was presented to address city official and mobility stakeholders pursuing more accessible and inclusive transport. Below the full list:

1. Focus on users: Involve a wide range of stakeholders, users, and non-users in particular, in the co-design of inclusive and accessible transport products and services.
2. Focus on policy makers: Embrace inclusive co-design principles in the next EU transport strategy, in the guidelines for local sustainable urban mobility plans (SUMP) and national transport plans as overarching planning principle and define key performance indicators to monitor progress.
3. Focus on the industry: Prioritise accessibility and inclusion over market dynamics and explore the business case and market potential for inclusive and accessible transport products and services.
4. Focus on continuity: Create a common European platform for accessibility and inclusiveness to act as a one-stop shop for inclusive co-design solutions and planning tools, ensuring continuity of project results.
5. What comes after our projects? INDIMO, TRIPS and DIGNITY have only laid the foundations for the transition towards a more accessible and inclusive transport system. Further funding for new research, innovation and demonstration of best practices is needed to maintain the momentum’.

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The INDIMO project has drawn up key policy recommendations from one of its latest reports on recommendations for policy makers and operators for implementing an inclusive digital transport system. Below, the full list:

1. Introduce an incentive scheme and possibly subsidies to support the development and demonstration of universally designed services and applications. Make the benefits of Universal Design (UD) visible, test local feasibility of the approach, and regularly update UD recommendations.
2. Increase the visibility of Universal Design and its related tools and raise awareness of best practice examples through advocacy organizations, the European Transport and Mobility Forum and EU events.
3. Introduce UD in the curriculum of the training of transport and urban administration professionals.
4. Foster a bottom-up, co-creation approach in the planning and design of new services through guidelines and trainings.
5. Include UD principles as minimum requirements for public procurement and approval of new mobility services.
6. Foster UD Principles in local sustainable urban mobility plans (SUMP) and regional and national transport plans as overarching planning principles and define key performance indicators that are monitored.
7. Include Universal Design as an overarching topic in the next EU transport strategy. Prepare an EU Directive on the application of UD in the planning, design and operation of digital mobility services.
8. Appoint a Universal Design Officer at local, regional or national level who can oversee the application of UD principles in the planning, design and authorization of digital mobility services.
9. Create an ‘inclusive and accessible service’ quality label that can be issued if a service complies with the UD principles in digital mobility.

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Debates about public transport often focus on new infrastructure, multimodal hubs, digitisation or the use of public space. Whether its equality, equity, accessibility or inclusion – the human scale of (digital) infrastructure is often of secondary importance. Luckily, INDIMO, TRIPS, and DIGNITY, three EU-funded projects joint forces to showcase their solutions to break down physical and digital barriers that hinder equal access to mobility in the framework of a final conference, which took place on 7 December 2022 in Brussels, Belgium. The hybrid format of the event allowed the experts from the INDIMO, TRIPS and DIGNITY projects to engaged with more than 70 stakeholders in an interactive manner in the form of three dedicated roundtable discussions.

The joint event was officially started with introductory statements of Andras Mogyoro from DG Move and the responsible CINEA project officer Anca Pasca, who praised the unique inclusive aspects of the three projects. Next, the three projects’ coordinators summarized their main achievements before they handed over the discussion to the audience.

A dozen round tables enabled the stakeholders to discuss the opportunities to empower user organisations to raise their voice on inclusivity in transport services. After a short exchange among the participants in the small groups, the results were presented to the wider audience in form of short statements. This engaging format helped to promote exchange between stakeholders and provided a great detailed summary of opinions related to inclusiveness and accessibility of transport services and their commercial potential.

In addition to these lively exchanges, project partners showcased that mobility providers still have some hurdles to overcome in order to offer inclusive and barrier-free mobility services. One of them was Laura  Alčiauskaitė from the European Network on Independent Living (ENIL), who spoke as a transport user, who experiences the lack of accessibility during her daily commutes in a wheelchair. As part of the TRIPS project, she had a particularly critical view on the authorities, which was backed up by statistics, as the majority of polled people with disabilities were very or fairly dissatisfied with the integrative work of the state and the transport authorities. Luckily, TRIPS and ENIL provided clear-cut solutions by suggesting a stronger cooperation between disability experts, NGOs and transport providers through digital education or direct exchange. She highlighted that people with disabilities do not want specialised transport as a dedicated solution but would like to use the same mobility offers as everyone else. Laura Alčiauskaitė summarised her presentation by emphasising that ‘accessibility is a door-to-door issue’.

The event was summarised by several joint recommendations towards city official and mobility stakeholders from the three EU-funded projects. All three entities agreed that the focus should be on the exchange between policy makers and users. The latter group should be presented in its entirety by involving a wide range of stakeholders, users, and non-users in particular, in the co-design of inclusive and accessible transport products and services. Furthermore, policy makers should embrace inclusive co-design principles in the next EU transport strategy, in the guidelines for local sustainable urban mobility plans (SUMP) and define key performance indicators to monitor progress.

The full list of recommendations is available here

Did you miss the conference?

We have recorded the entire event for you to watch it again! Check all presentations and highlights here:

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In the Emilia-Romagna pilot site, thanks to the strong support from our partner Poste Italiane, a customised training empowering people with low digital skills was delivered. The training was developed following the INDIMO recommendations emerged from the co-creation activities with end-users, developers, designers, service providers and local authorities. The main question the research group wanted to answer was:

“How to involve rural target users such as elderly people, foreigners, and generally speaking people with lower digital skills and make them confident in using Poste Italiane digital locker?”

Thanks to customized engagement actions to introduce them to the digital locker, such as:

• organizing one-to-one on-site training events;
• providing them with personalized informative material describing the locker features in simple words with the support of images and screenshots;
• giving quick access to the technical operating manuals and videotutorials already available;

Above all, listening to involced users’ requests allowed Poste Italiane identifying their needs and developing such additional materials both in Italian and English, to entice even foreigners to use the digital locker.

The pilot counted with the Monghidoro mayor’s support to promote the locker and the specific communication activities promoted by Poste Italiane, both to end-users and to public offices’ employees. Read the related articles to know more about the engagement process and the important results achieved.

The training manuals can be fully downloaded in pdf format, both in Italian and English, in the INDIMO website resources section:

English version

Italian version  

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Discover the INDIMO project and see how we have positively impacted the lives of vulnerable-to-exclusion groups of citizens, who now find it easier to move around thanks to our tools to make digital transport solutions more inclusive and accessible!

Pilots’ testimonials:

00:00:00 INDIMO promotional video

00:01:09 Antwerp, Belgium

00:01:56 Galilee, Israel

00:03:10 Madrid, Spain

00:03:54 Berlin, Germany

00:04:44 Emilia-Romagna, Italy

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From 20 to 22 September INDIMO was present at the 2022 Urban Mobility Days Conference in Brno, Czech Republic with our colleague Hannes Delaere from MOBI VUB pitching the project to a large audience comprising policymakers, local authorities, academics, NGOs, urban transport practitioners, and young urban planners.

On top of that, 𝐈𝐍𝐃𝐈𝐌𝐎 showcased the latest project results at a dedicated project stand!

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The Berlin pitot focused on an online service that aids on-demand ride-sharing integrated into multimodal route planning for use around the city. Ride-sharing services are particularly important for those who have limited access to mobility alternatives, including private cars, i.e. women caregivers of children.

The volunteers and members participating in pilot 5 selected the UDM recommendation for working on the development of an emergency button concept focusing on perceived safety. To develop such a concept, the pilot derived three scenarios conceptualized through three stages of severity of perceived safety: yellow (relatively safe), orange (moderately safe), red (extremely unsafe).

The recruitment was limited to single mothers in Berlin, Germany, through the Door2Door network responding to profiles. It was one of the main challenges because the application is a white-label platform offering an integrated ride-pooling service to public transport operators and mobility providers.

After the implementation, pilot 5 conducted the remote testing space during two weeks. The CambiaMO team guided tester participants of the Community of Practice in accessing the Maze platform. After the 3 scenarios testing, participants were asked to fill in the evaluation questionnaire including selected questions from the baseline questionnaire.

Comparing the results from phases 1 and 3, the implementation of the safety button and other recommendations from the INDIMO toolbox allows pilot 5 to be the INDIMO pilot that improves the user’s satisfaction of the service the most (8%). Concretely, P5-Berlin responses increase the perception of accessibility around a 5%. Moreover, the perception of the safety of on-demand ridesharing services increased a 9%.

Based on these results, the safety-button is a successful and valuable contribution of the INDIMO UDM.

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In Madrid, the pilot focused on the updating of an existent platform for (food) delivery developed since 2017 by Coopcycle, the European Federation of Bicycle Delivery Cooperatives. The service works to bring items and food to those who need it but are unable to go and get them because of illness or reduced mobility, habit to not going out.

The Madrid pilot implemented all the recommendations from the INDIMO toolkit (inclusive language to be easily understandable and without foreign or technical words; easy login process by providing the integration with common social platforms such as Facebook, Google and apple; the adaptation of the privacy policy and other legal notices into a transparent language, etc.

The final phase focused on an endorsement campaign for inclusive digital delivery services and training for riders. Concerning the first, it counted with the support of stakeholder organizations such as TANGENTE and CEAPAT-IMSERSO and the blind people organization, la ONCE. Six posters were posted on the Instagram and Facebook accounts of La Pájara-CoopCycle to transmit the wish to cover the needs of risk of exclusion of people targeted by P4.

About the second, five men and one woman from CoopCycle- La Pájara attended the training module on inclusivity based on four collective sessions of 4 hours each (16 hours in total) and 8-hours individual tutoring session. Trainers belonged to CEAPAT-IMSERSO and NGO TANGENTE.

The testing and data collection started in April and finished in June 2022. In addition to the awareness campaign, pilot 4 offered incentives for the users to respond to the survey reaching a total of 45 responses. As result, P4 recommends adopting a multi-stakeholder’s approach (e.g., communities of practices) in the elaboration of the digital services improvement based on the INDIMO tools recommendations.

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The objective of pilot 3 was to co-create an inclusive, informal ride-sharing service in a rural area in the northern part of Israel (Galilee). It focused on women from the Arab ethnic minority, non-connected, and lacking digital skills as ride-sharing users.

An existing application (SAFARCON) was re-coded to be available on iOS and Android more efficiently. It implemented the front-end from scratch and selected short-term recommendations and long-term improvements (e.g., a safety button). Nevertheless, the pilot focused on two specific UDM recommendations to promote ride-sharing as an alternative for connecting women in rural areas. First, receiving the endorsement of the service from trusted organizations. Secondly, building an awareness campaign to stress the benefits of this service. Thus, the pilot count on the support of Kayan, a women organization, and conducted a promotional campaign close to the relaunch of the application date.

Kayan arranged workshops in Arabic where the users simulated the app and the service operation for both user roles, drivers and riders. 21 volunteers participated in these activities where Kayan provided them with guidelines for downloading the app, setting their user profile, simulating ride orders, trip changes, order cancellations, and rating ridesharing services.

Testers mainly commented that the app was intuitive, found the service simulation promising, and recommended it. Both women and men commented on the service’s potential for their day-to-day mobility needs, and the safety button enhances their perception of safety when riding with others.

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