INDIMO 4th Co-creation Workshop: Finalisation of the INDIMO Service & Policy Evaluation Tool

On 24 June 2022, the INDIMO project organised its 4th Co-creation Workshop on the Finalisation of the INDIMO Service & Policy Evaluation Tool in Bologna, Italy. The 6-hour workshop took place within the facilities of the Metropolitan City of Bologna, a member of the INDIMO Co-creation Community. The workshop gathered a diverse group of 22 participants mostly representing the tool’s main target group of policy makers, but also developers and vulnerable end-users in the field of digital mobility and logistics services across Europe.

Objectives

This workshop was a part of the series of co-creation workshops the project is conducting to co-create the INDIMO digital mobility toolbox. In this workshop, the INDIMO Service & Policy Evaluation tool, a component of the INDIMO toolbox, was presented and the structure and content of the same were analysed and discussed. This tool will enable policy makers and user organisations (NGOs) to design strategies necessary for all citizens to fully benefit from the digital transport system and identify strategies to avoid digital exclusion or a digital divide in terms of social and spatial assets.

The key topics evaluated by the tool are digital accessibility and inclusion, cybersecurity and personal data protection, as well as other aspects related to the universal design principles. The tool has the format of a self-assessment questionnaire and will also give user-behaviour nudging suggestions and recommendations to overcome identified barriers.

Report

After being welcomed to Bologna by our local partner, the Institute for Transport and Logistics Foundation (ITL), the INDIMO project was introduced by the project coordinator. Subsequently, in line with the objectives of the workshop, the structure, themes and recommendations of the INDIMO Service & Policy Evaluation Tool were presented. Following this, participants got the chance to go through the steps of the tool, i.e. registration, questionnaire, and results, by evaluating real-life mobility services. At the same time, participants documented their opinion regarding the relevance and applicability of each question of the tool in a separate survey. To wrap up the workshop, participants expressed their overall impression of the tool and main points for improvement.

In terms of the main outcomes of the workshop, it was found that it should be made clear from the start what this tool is for and what it allows to be evaluated. Thus, expectations should be managed and more examples of what can be evaluated should be included. Furthermore, it was recommended to use varying score weighting as some points were deemed more critical than others. Finally, some technical changes, such as a save button to continue the evaluation at a later time, and design improvements for easier readability were suggested.

These conclusions will be incorporated into the further development of the INDIMO Service & Policy Evaluation Tool.

Feedback

Following the workshop, participants were asked to give feedback on the organisation and content of the event. Positively, 71.4% of responders rated the event a 4 out of 5 overall. Constructive criticism expressed in the feedback form will be taken into account for the planning of future events.

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INDIMO project partners held a consortium meeting on 11 and 12 May in Berlin to discuss the latest project progress, project results, and the future steps towards the last semester of INDIMO. The event was organized by project partner VDI/VDE-IT and also counted with the participation of designers and developers involved in the Co-creation community, who joined the interactive sessions. As part of these interactive sessions, developers and designers participated in the Berlin Design Hackathon, where they had the opportunity to identify challenges and co-create the basic concept or prototype of potential solutions.

DAY 1 –

During the first day, the partners focused on the general progress of the project with an emphasis on the final pilot phase, where our pilot cities aim at implementing the digital mobility services that were redesigned using the INDIMO tools. The day continued with several activities, such as the Design Hackathon planned for INDIMO’s community of developers and transport operators, a team building activity, the testing of our INDIMO Service and Policy Evaluation tool, and the fine tuning of the upcoming INDIMO Co-creation workshops.

During the last months, the research team worked to enhance the first version of the INDIMO toolbox composed by the Universal Design Manual, the Universal Interface Language, the Cybersecurity and privacy assessment guidelines and the Service and Policy Evaluation Tool. Thanks to the suggestions collected during the Consortium Meeting in Madrid last November, the tools now have a clear and uniform structure, they provide more examples, and finally, the Service and Policy Evaluation Tool allows filtering recommendations depending on the user profile (e.g., policy makers, developers, user representatives) and the type of service analysed. All tools have been uploaded as online interactive tools and this event was the perfect opportunity to run user-testing sessions and usability surveys.

Once the work agenda on day one came to and end, our local partner VDI/VDE-IT took the consortium to a site visit in the Reichstag dome, headquarters of the German Federal Parliament.

DAY 2 –

During the second day,  partners focused on dissemination and communication activities, the refinement of the INDIMO tools before the release of their final version, and the results of  the INDIMO Design Hackathon, where the consortium awarded the most creative solution presented by the developers who took part in the activity.   

Hackathon contribution

Are our tools really addressing the needs of the people at risk of exclusion from digital mobility services?

Read more about our user-centered activities in the pilot sites’, involving all our target users:

Co-creation community
Community of practice

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On the 29^th and 30^th of November 2021 the INDIMO consortium partners finally met in person for the third project consortium meeting. It was a hybrid event organized by cambiaMO – changing mobility, and hosted in the cooperative’s facilities in Madrid.

Fifteen members finally met again after the project kick off meeting in early 2020. Other partners, including two Scientific Advisory Board (SAB) members attended the meeting remotely. This hybrid event goal was to facilitate the knowledge exchange about the project advancements but also to reinforce relationships among partners before starting the third and last year of the project. It was conceived as an interactive meeting, thus it included only few presentations, focusing more on a teams building activities and participatory sessions.

DAY 1 – Status of INDIMO Toolbox development

This year the research delivered a preliminary version of the INDIMO toolbox, including: the first version of the Universal Design Manual, the Universal Interface Language and the Cybersecurity and privacy assessment guidelines. On the first day of the meeting activities focused on discussing about the refinement process of the INDIMO tools, taking into consideration the feedback collected during the pilot phase 2 (i.e., redesign of services in the pilot sites), and the evaluation process.

How can we make the INDIMO tools more usable?

Useful insights came from the INDIMO developers, operators and researchers. Summarising the discussion, what emerged was the importance of:

• providing more examples to easily explain the different topics addressed in the tool
• creating specific reading paths for the different project target users (e.g., policy makers, developers, user representatives, …)
• developing a uniform structure for all tools, to allow stakeholders learning how to navigate the tools once for all

How can we ensure successful promotion and uptake of the INDIMO Toolbox?

The dissemination and exploitation session focused on finding more market oriented conferences to promote the different tools, in order to reach out for a larger audience of potential users.

DAY 2 – Co-design of the Policy evaluation tool

The second day of the meeting was dedicated to the presentation of the preliminary version of the Policy Evaluation Tool (PET). VUB team engaged attendees in an interactive exercise, asking to i) check and reformulate the questions included in the PET checklist ii) discussing the best format to use for each question (open question, Likert scale, …) and iii) the relevance of the identified evaluation criteria (e.g., learnability, time efficiency, satisfaction, coherence, …).

Also, participants contributed in the identification of the engagement strategies, to foster the user/non-user recruitment in each pilot site. Five groups representing the five pilots worked on finding new solutions and proposals taking into consideration the characteristics of their target users.

A final discussion about the risk and data management, project management issues and next actions closed the meeting.

Advisory Board contribution

Thanks to the reflections of INDIMO Scientific Advisory Board (SAB) members Anne Frye and Liv Östedal, we collected key messages. One leading question was:

Are our tools really addressing the needs of the people at risk of exclusion from digital mobility services?

Anne Frye answered that INDIMO has a great chance of producing something useful for the users, due to the approach applied that allows looking at exclusion from a lot of different angles.

How can we make sure that tools like the INDIMO Toolbox are practically usable (so it does not just sit on a shelf, but can actually change some lives)?

SAB members’ recommendations for this last year of the project stressed the need to set up an effective exploitation strategy to present the INDIMO toolkit to all relevant stakeholder groups and to build on the commercial interest of providers to adopt the guidelines.  Also, policy should make Universal Design approach mandatory for IT development. In this way, it would become a standardised approach.

Read more about our user-centered activities in the pilot sites’, involving all our target users:

Co-creation community
Community of practice

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On the 21st of September the Madrid pilot conducted its first online redesign workshop. The participants were developers, operators, users, users’ representatives UX specialists, public officers, researchers. The result of the workshop is the roadmap of the UDM recommendations for implementation. For the short-term implementation the following were identified: easy login through other platforms; contrast adjustment and personalization; and simplification of language either in legal notice, terms of service and privacy conditions. CoP participants will actively cooperate for simplifying the platform language. The medium and long-term actions will focus on co-producing with the vulnerable users’ organizations an inclusivity training course for the Pajara riders, and endorsing an awareness campaign.

Discover the Madrid pilot

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On 5^th October 2021 the Galilee pilot conducted its 1^st redesign Workshop. The Galilee pilot uses the Safarcon App and focuses on providing informal ridesharing for women of minority populations in rural Arab towns in the Galilee region in Israel. Workshop participants included the app developer, policy makers, and final users. Recommendations from the workshop included building an awareness campaign and endorse the service via social media in the short-term, implementing a few highly prioritized UDM and UIL recommendations including GDPR Compliance, and developing the app in a new environment that supports both IOS and Android.

Discover the Galilee pilot

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The first redesign workshop in Berlin took place on the 1st of October at door2door headquarters. Participants were developers, UX designers, industry experts, and civil society representatives. The activities focused on evaluating and discussing recommendations developed by INDIMO research. As the output of the workshop, door2door will develop a prototype for the passenger application to assist women in uncomfortable or emergency situations when inside a ridesharing vehicle.  As a next step, the prototype will be shown and evaluated within Communities of Practice to create a deeper understanding of the implementation and variations of the concept.

Discover the Berlin pilot

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On September 16^th,  the Antwerp pilot conducted its first redesign online workshop . The workshop involved civil servants, developers, UX designers, and user representatives. Additionally, 1-to-1 interviews have been conducted with visually impaired people, target end users. The findings from these activities resulted, among others, in the prioritization of design recommendation for the services to be developed. These include how the app should change behavior in different contexts and its multimodal interaction. Moreover, we were able to collect and identify the challenges final users experience when navigating the physical and online environment. These findings result in valuable information for the civil servants, service providers, and policymakers. In the following months we are going to implement and test these recommendations, and continue with dissemination of the findings to all relevant stakeholders.

Discover the Antwerp pilot

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In the last month the research in the INDIMO pilot projects has entered phase 2, which consists of three main activities: a 1^st redesign workshop, an evaluation CoP and a 2^nd redesign workshop. The redesign of service and technology is based on the recommendations from the Universal Design Manual (UDM) the Universal Interface Language Manual (UIL) and the Cybersecurity and privacy assessment guidelines.

Pilot 2 – Antwerp was the first Pilot to perform the 1^st redesign workshop on 16^th September and from then on all the pilots, except Pilot 1 – Emilia Romagna carried it out. In Emilia Romagna, the workshop has not taken place yet because the parcel locker was installed as late as the 20^th September and end-users need some time to familiarize with it. The redesign workshop had the same format for all the pilots. It was performed with developers, users, user’s representatives, and policy makers and consisted of 3 different sessions:

• Session 1 -Prioritization exercise: where participants voted each recommendation applicable to the specific pilot. Recommendations were grouped into five different categories, i.e.: Organizational, Physical Interface, Digital Interface, Cybersecurity and Icons usability.
• Session 2 –Roadmap building: where participants discussed which recommendations will be implemented in a short-term and which in the long-term.
• Session 3 –Redesign Service: where participants decided what of all the recommendations for the short-term will be implemented and started the re-design of one/ two of them.

As final step, participants were invited to fill in an online feedback form to collect their suggestions and feedback about the workshop and the preparatory materials (i.e. excerpts from UDM, UIL and Cybersecurity guidelines) shared with them some days before.

Short reports about each pilot’s re-design workshop can be found in the button links below:

 P1 Emilia-Romagna
P2 Antwerp
P3 Galilee
P4 Madrid
P5 Berlin

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