With the help of the Toolbox you can:

1. Design digital transport solutions that are better tailored to citizens’ needs, especially those of users who experience barriers in using digital services, by means of the UDM – Universal Design manual.
2. Design universally understandable interfaces between transport end-users and the digital mobility system, through the UIL – Universal interface language manual.
3. Ensure data protection and cybersecurity in digital transport solutions, by means of the CSG – Cybersecurity and privacy assessment guidelines.
4. Evaluate the compliance of digital mobility solutions and services with the universal design principles, through the online SET – Service evaluation tool.
5. Identify, select and filter a list of recommendations derived from our research with end users in the INDIMO Recommendations browsable list.

Each tool provides access to project results such as research insights, methodologies, surveys, exercises, documents, templates and a list of recommendations. All provided materials are open access and they can be used to analyse, evaluate and re-design all kinds of digital mobility services.

The Toolbox flowchart

Depending on the scope of your exploration, you can decide to:

• Explore the interactive tools UDM:, UIL and CSG and apply the proposed methodologies, by downloading available templates, examples and best practices.
• Read the INDIMO recommendations that are more relevant to your role or you actual inquiry, by applying available filters
• Self-evaluate an existing or prototyped digital mobility and delivery service by using the SET, which will guide the assessment through questions and will provide you with a quantified inclusivity and accessibility performance on thematic spider-graphs and with a selection of recommendations that cover the weak-points.

Go to the tools’ selector page:

INDIMO Toolbox

To further implement the whole INDIMO Toolbox after the end of the project, all tools have been also included on the European Transport Forum tools repository that also hosts the Co-creation community (https://www.etmforum.eu/resources/). The open discussion platform linked to the ETM Forum website allows you and all other members of the community to use tools and recommendations over time, ensuring a long term impact of the main outcomes.

ETM Forum home page

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INDIMO project partners held a consortium meeting on 11 and 12 May in Berlin to discuss the latest project progress, project results, and the future steps towards the last semester of INDIMO. The event was organized by project partner VDI/VDE-IT and also counted with the participation of designers and developers involved in the Co-creation community, who joined the interactive sessions. As part of these interactive sessions, developers and designers participated in the Berlin Design Hackathon, where they had the opportunity to identify challenges and co-create the basic concept or prototype of potential solutions.

DAY 1 –

During the first day, the partners focused on the general progress of the project with an emphasis on the final pilot phase, where our pilot cities aim at implementing the digital mobility services that were redesigned using the INDIMO tools. The day continued with several activities, such as the Design Hackathon planned for INDIMO’s community of developers and transport operators, a team building activity, the testing of our INDIMO Service and Policy Evaluation tool, and the fine tuning of the upcoming INDIMO Co-creation workshops.

During the last months, the research team worked to enhance the first version of the INDIMO toolbox composed by the Universal Design Manual, the Universal Interface Language, the Cybersecurity and privacy assessment guidelines and the Service and Policy Evaluation Tool. Thanks to the suggestions collected during the Consortium Meeting in Madrid last November, the tools now have a clear and uniform structure, they provide more examples, and finally, the Service and Policy Evaluation Tool allows filtering recommendations depending on the user profile (e.g., policy makers, developers, user representatives) and the type of service analysed. All tools have been uploaded as online interactive tools and this event was the perfect opportunity to run user-testing sessions and usability surveys.

Once the work agenda on day one came to and end, our local partner VDI/VDE-IT took the consortium to a site visit in the Reichstag dome, headquarters of the German Federal Parliament.

DAY 2 –

During the second day,  partners focused on dissemination and communication activities, the refinement of the INDIMO tools before the release of their final version, and the results of  the INDIMO Design Hackathon, where the consortium awarded the most creative solution presented by the developers who took part in the activity.   

Hackathon contribution

Are our tools really addressing the needs of the people at risk of exclusion from digital mobility services?

Read more about our user-centered activities in the pilot sites’, involving all our target users:

Co-creation community
Community of practice

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On the 29^th and 30^th of November 2021 the INDIMO consortium partners finally met in person for the third project consortium meeting. It was a hybrid event organized by cambiaMO – changing mobility, and hosted in the cooperative’s facilities in Madrid.

Fifteen members finally met again after the project kick off meeting in early 2020. Other partners, including two Scientific Advisory Board (SAB) members attended the meeting remotely. This hybrid event goal was to facilitate the knowledge exchange about the project advancements but also to reinforce relationships among partners before starting the third and last year of the project. It was conceived as an interactive meeting, thus it included only few presentations, focusing more on a teams building activities and participatory sessions.

DAY 1 – Status of INDIMO Toolbox development

This year the research delivered a preliminary version of the INDIMO toolbox, including: the first version of the Universal Design Manual, the Universal Interface Language and the Cybersecurity and privacy assessment guidelines. On the first day of the meeting activities focused on discussing about the refinement process of the INDIMO tools, taking into consideration the feedback collected during the pilot phase 2 (i.e., redesign of services in the pilot sites), and the evaluation process.

How can we make the INDIMO tools more usable?

Useful insights came from the INDIMO developers, operators and researchers. Summarising the discussion, what emerged was the importance of:

• providing more examples to easily explain the different topics addressed in the tool
• creating specific reading paths for the different project target users (e.g., policy makers, developers, user representatives, …)
• developing a uniform structure for all tools, to allow stakeholders learning how to navigate the tools once for all

How can we ensure successful promotion and uptake of the INDIMO Toolbox?

The dissemination and exploitation session focused on finding more market oriented conferences to promote the different tools, in order to reach out for a larger audience of potential users.

DAY 2 – Co-design of the Policy evaluation tool

The second day of the meeting was dedicated to the presentation of the preliminary version of the Policy Evaluation Tool (PET). VUB team engaged attendees in an interactive exercise, asking to i) check and reformulate the questions included in the PET checklist ii) discussing the best format to use for each question (open question, Likert scale, …) and iii) the relevance of the identified evaluation criteria (e.g., learnability, time efficiency, satisfaction, coherence, …).

Also, participants contributed in the identification of the engagement strategies, to foster the user/non-user recruitment in each pilot site. Five groups representing the five pilots worked on finding new solutions and proposals taking into consideration the characteristics of their target users.

A final discussion about the risk and data management, project management issues and next actions closed the meeting.

Advisory Board contribution

Thanks to the reflections of INDIMO Scientific Advisory Board (SAB) members Anne Frye and Liv Östedal, we collected key messages. One leading question was:

Are our tools really addressing the needs of the people at risk of exclusion from digital mobility services?

Anne Frye answered that INDIMO has a great chance of producing something useful for the users, due to the approach applied that allows looking at exclusion from a lot of different angles.

How can we make sure that tools like the INDIMO Toolbox are practically usable (so it does not just sit on a shelf, but can actually change some lives)?

SAB members’ recommendations for this last year of the project stressed the need to set up an effective exploitation strategy to present the INDIMO toolkit to all relevant stakeholder groups and to build on the commercial interest of providers to adopt the guidelines.  Also, policy should make Universal Design approach mandatory for IT development. In this way, it would become a standardised approach.

Read more about our user-centered activities in the pilot sites’, involving all our target users:

Co-creation community
Community of practice

The post Consortium meeting in Madrid appeared first on Indimo Project.

In the last month the research in the INDIMO pilot projects has entered phase 2, which consists of three main activities: a 1^st redesign workshop, an evaluation CoP and a 2^nd redesign workshop. The redesign of service and technology is based on the recommendations from the Universal Design Manual (UDM) the Universal Interface Language Manual (UIL) and the Cybersecurity and privacy assessment guidelines.

Pilot 2 – Antwerp was the first Pilot to perform the 1^st redesign workshop on 16^th September and from then on all the pilots, except Pilot 1 – Emilia Romagna carried it out. In Emilia Romagna, the workshop has not taken place yet because the parcel locker was installed as late as the 20^th September and end-users need some time to familiarize with it. The redesign workshop had the same format for all the pilots. It was performed with developers, users, user’s representatives, and policy makers and consisted of 3 different sessions:

• Session 1 -Prioritization exercise: where participants voted each recommendation applicable to the specific pilot. Recommendations were grouped into five different categories, i.e.: Organizational, Physical Interface, Digital Interface, Cybersecurity and Icons usability.
• Session 2 –Roadmap building: where participants discussed which recommendations will be implemented in a short-term and which in the long-term.
• Session 3 –Redesign Service: where participants decided what of all the recommendations for the short-term will be implemented and started the re-design of one/ two of them.

As final step, participants were invited to fill in an online feedback form to collect their suggestions and feedback about the workshop and the preparatory materials (i.e. excerpts from UDM, UIL and Cybersecurity guidelines) shared with them some days before.

Short reports about each pilot’s re-design workshop can be found in the button links below:

 P1 Emilia-Romagna
P2 Antwerp
P3 Galilee
P4 Madrid
P5 Berlin

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Nothing for us, without us

In May 2021 the TRIPS project published the “White paper on requirements for future mobility systems“. Nothing for us, without us is the crystal clear request people with disabilities pose to our society and contains a distillation of the Mobility Survey findings, aimed for the Disability Intergroup of the European Parliament and other transport and disability policy makers in the Member States.

Are you interested in how an accessible journey planner should function? Ever thought what it would take for disabled users to use cable cars, bike sharing, e-scooters, and motorbike taxis or autonomous taxis? Ever wondered what special concerns might disable people have around cycle lanes, micro-transit or ride pooling?

The White Paper recently published by TRIPS project gives you a glimpse into disabled users’ requirements and recommendations for designing future mobility solutions that will be accessible, safe and enjoyed by everyone.  More than 500 disabled uses across 21 EU members states offered their views and we listened carefully so we can tell their story.

The TRIPS project promotes a co-design approach that allows people with disabilities to take a leading role in transport innovation. Because when it comes to accessibility, disabled citizens are the experts!

This report also offers their high-level design directions, and our collective policy and industry recommendations for consideration. Our ambition is to engage all those in the wider ecosystem that can effect positive social change. We would like to promote the co-signing of a memorandum of understanding containing commonly agreed innovation priorities that promote practical win-win solutions for users and the transport ecosystem and joint policy recommendations that can lift institutional barriers to make change happen.

Go to TRIPS website

Download White Paper

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We’re glad to announce that on the 27th of May 2021, from 11.00 to 15.00 h CEST the 2nd INDIMO Co-creation Workshop about the Universal Design Manual validation will take place online.

Within the framework of the INDIMO project, a Universal Design Manual (UDM) with guidelines for developers and operators will be co-created. During this workshop, a first UDM draft will be presented and discussed with policy makers, developers, user organisations and operators. The objective of the workshop is to validate the practicability and feasibility of solutions and recommendations included in this first draft. Interactive sessions will help to elaborate how specific user needs and requirements of operators and policy makers as well as demands of developers regarding technical feasibility can be addressed and what solutions are available to meet them satisfactorily. The results of the workshop will be used to revise and improve the UDM for its final version.

Event Information and Agenda

An agenda will follow soon. Additionally, some material regarding the workshop’s content will be shared in the European Transport and Mobility Forum (ETMF).

Visit the CCC community on the ETM Forum

If you wish to join the INDIMO Co-creation community (CCC) and participate in this and future workshops, please visit the related page and fill in the request form

Co-creation community page

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